RESIDENTIAL CUSTOMER INFORMATION
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Residential
Customer Information
Collection information:
Please have your Infinite Disposal of Colorado Springs garbage container at the curb by 7 a.m. on your scheduled pickup day. Please do not block the sidewalk with your container.
Pickup guidelines:
- Leave 3 feet between containers.
- Do not park personal vehicles within 10 feet of containers on service day.
- Handles should face towards your house.
- Do not drill into, bolt, or fasten anything to the cart.
- Trash should not be higher than the lid of the container or be placed on top of the lid.
- Trash should be bagged and tied.
- Do not pack materials tightly into cart.
Infinite Disposal of Colorado Springs residential customers receive a 96-gallon container for weekly pickup. Service level with trash service allots for (1) 96-gallon tote + 3 bags outside, which can be used for leaves and yard/grass clippings.
If you have extra garbage or large items – furniture, carpet etc. – that will not fit inside the container, please contact customer service at 719-999-0500 at least 48 hours prior to your scheduled pickup day. Additional charges may apply.
Residential Service FAQ
Can I cancel at any time?
Absolutely! We do NOT have contracts!
We ask that you give us notice, you can either call our office or put your request in writing. You must settle your outstanding balance at the time you request closing. If there is a balance and payment is not made the balance will be turned over to collections for non-payment.
How often do you pick-up?
Once per week for residential trash, once every other week (bi-weekly) for residential recycle. We ask that you place your trash at the end of your driveway before 7AM on your scheduled pick-up day.
Forget to put your trash out?
Ask about our Roll Out Service!
Do you provide trash cans?
We provide industry-standard 96-gallon cans (“toters”) for residential trash and recycle items.
How much waste am I allowed to place at the curb?
Our standard service allows for the provided 96-gallon cart plus 3 additional bags of trash. If you have more than this, please contact our office to arrange for a pre-payment.
*Charges can exceed $25*
When will I be billed?
Your billing will be on a quarterly basis. We streamline this into a quarterly payment, so you only see a bill 4 times a year (March, June, September, and December).
What payment methods do you accept?
To streamline our services all accounts are automatically placed on our free auto-pay service, you can pay with checking account (bank pay) or credit/debit card. We accept most major credit cards (sorry we do not accept AMEX).
When will my auto pay withdrawn from my account?
Payments will be withdrawn the last Friday of March, June, September, and December. This payment will be for the following quarter as we bill in advance.
What holidays do you observe?
We are closed for New Years Day, Memorial Day, Independence Day (4th of July), Labor Day, Thanksgiving Day, and Christmas Day. If your normal service day occurs on a day prior to the holiday your services will not be affected. If your service day occurs on or after the weekday holiday; your service will be delayed by one day with Friday services being offered on Saturday. If a holiday is ever on a Saturday or Sunday, there will not be any delays in service for that week.
WHAT HAPPENS IF MY ACCOUNT BECOMES PAST DUE?
If your account goes past due, you need to contact the office to make payment arrangements. If your account falls behind 15 days, the account will be SUSPENDED.
Recycling Info
It is VERY important not to contaminate the recycle. We will be penalized for contamination loads. In order to keep our rates affordable, we ask you educate yourselves on what can be recycled and what cannot.
Some examples of “TRASH” include, but are not limited to:
Food waste, plastic bags, metal, yard waste, car parts, garden hoses, and hazardous materials.
Please refer to the information below for acceptable and unacceptable items:
Paper Products
- Office paper
- Newsprint – all sections of the paper can be recycled including inserts/ads
- Magazines and phone books
- Junk mail, including envelopes with windows
- Chipboard – includes cereal boxes, soda carrier boxes, paper towel and toilet paper tubes, paper egg cartons and paper bags.
- Cardboard – please flatten all boxes and no pieces larger than 2′ by 2′
Paper Products NOT Taken
- Pizza boxes
- Shredded paper
- Wax-lined cardboard
- Hard cover books
- Used paper towels/toilet paper
- Styrofoam
Metal Products
Most steel, tin and aluminum food and beverage containers are ok. Please rinse out before placing in bin. Labels do not need to be removed.
Metal Products NOT Taken
- Scrap metal
Glass
All CLEAN glass used for food or beverages is acceptable. Examples include fruit and pickle jars, beer and wine bottles.
Glass Products NOT taken
- Porcelain
- Window glass
- Plate glass
Plastics
We now accept plastics #1 through #7. To check, just look on the bottom of the container. There will be a number inside a triangle.
- Milk and juice jugs
- Liquid detergent bottles
- Water, juice and soda bottles
- Dairy product containers
- Cleaning supply bottles
- Shampoo & personal hygiene bottles
- Condiment and peanut buttoner containers (must be cleaned out)
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